An international standard b. To provide a single point of contact to the users, an organization can only have one centralized Service Desk. Reduce total cost of ownership b.
Improved quality and consistency of service Which of the following questions helps identifying what a customer values? A workflow tool for managing changes 3. Proactive behaviour on the other side. The Service Portfolio is the single integrated source of information on the status, interfaces and dependencies of each service used by activities within the following stages in the Service Lifecycle: Which one of the following is a benefit of using an incident model?
Option 4 improves the Service Management processes but not necessarily as a strategic asset. What does the term IT operations control refer to? A-4, B-3, C-2 and D-1 To support efficient and effective business and Service Management processes by providing accurate information about assets.
The composition of the service Personnel metrics are not one of the three types of metrics described in CSI A is the wrong way round. An automated software distribution tool 4.
Service Analytics is useful to restore normal Service Operation as quickly as possible in case of an incident. The Continual Service Improvement Manager 2. Service catalogue management does not carry out these assessments. What is the purpose of the request fulfilment process?
The RACI chart shows the activities down the lefthand side and the functional roles across the top. Liaising with the appropriate Process Owners. This document must not be resold, reproduced or redistributed without express permission from The Accreditor.
Which of the following questions is NOT one of the 7 Rs that must be answered for all changes as part of the impact assessment? Metrics to measure the service a 1 only b 2 and 3 only c 1, 2 and 4 only d All of the above Which process is responsible for reviewing operational level agreements OLAs on a regular basis?
Good Service Design is dependent on effective and efficient use of the four Ps — people, processes, partners and: The a total cost of ownership is reduced as a result of well-designed services, processes and technology, b more effective processes are a result of processes designed with optimal quality and cost effectiveness and d improved quality and consistency of service are the result of services designed within the corporate strategy, architecture and constraints.
Your must answer 26 or more questions correctly to pass. Which of the following does service transition provide guidance on? The Service Manager 4. What is the MAIN purpose of availability management? Part of SACMs purpose is to maintain accurate information about assets, including the relationship between assets.
Only the Service Provider has access to the same technology. Page 8 of 13 Version 5. The capabilities needed to delivery the service d. Warranty reduces the variation in performance. Agreed and documented business requirements 2. Defining the process strategy 4.
At this stage it is determined to keep the status quo, close the gap or add necessary resources.To clear any doubts, the latest and most current ITIL® Foundation Certification Exam version is ITIL® v3 Foundation Exam The ITIL® v3 Foundation Exam is based on the the 3rd version of ITIL® (i.e.
v3) published in with updates made in (and hence the at the end). The swirl logo™ is a trade mark of AXELOS Limited ITIL® is a registered trade mark of AXELOS Limited ITIL Foundation Examination SampleA v (Live) Owner – The Official ITIL Accreditor.
Transfer of services between service providers a) 1 and 2 only b) 2 only c) All of the above d) 1 and 3 only 9. Page 3 of 11 Version /5(2). The swirl logo™ is a trade mark of AXELOS Limited ITIL® is a registered trade mark of AXELOS Limited ITIL Foundation Examination SampleA v This document must not be reproduced without express permission from The Accreditor.
ITIL® Foundation ITIL® is a Registered Trade Mark of the Cabinet Office. The Swirl logo™ is a T The Swirl logo™ is a T ITIL V3 Foundation Exam - Technology Dice. The Official ITIL Accreditor ITIL Foundation Examination SampleB v This document must not be reproduced without express permission from The.
ITIL Foundation Examination SampleA v Aarhus Universitet BA DA - Spring ITIL Foundation Examination SampleA v 11 pages.
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